EXPERT SUPPORT / NEW JERSEY

Move forward. We’ve got your website.

Updates, fixes, and ongoing improvements with a technical team that knows your website and keeps things moving.

Explore Support ↗Compare plans

A closer look at what we do. Use the controls to pause or turn on sound.

Website maintenanceTracked requestsExpert guidance

YOUR WEBSITE. OUR EXPERTISE.

Good support starts
with the right conversation.

Two ways to get help. One team that understands your website.

SUPPORT TICKETS

01 / SUPPORT TICKETS

Send it. Track it.
Consider it handled.

For everyday updates, fixes, and maintenance, your client portal keeps the details together and the next step clear.

Submit requests anytime through your portal
Track progress from request to completion
Keep a searchable history of your requests
Organize updates without long email threads

Best for content updates, bug fixes, and ongoing maintenance.

EXPERT ZOOM SUPPORT

02 / EXPERT ZOOM SUPPORT

Some things are easier
to work through together.

Get dedicated time with a developer to review your website, share your screen, and work through technical questions in real time.

Show the issue directly on your screen
Discuss changes with an experienced developer
Review recommendations and next steps together
Get guidance for more complex website questions

Best for hands-on reviews, troubleshooting, and technical guidance.

Expert Website Support & Maintenance

Reliable support when you need it.

Ongoing website support through a simple ticket-based system. Send us your updates, fixes and technical requests and our team will handle the work for you.

Website Support

Essential Support

Reliable monthly support for businesses that need occasional website updates, troubleshooting and ongoing maintenance.

$350

/ month

3 Support Tickets / Month

What's Included

3 Support Tickets Per Month
Website Content Updates
Bug Fixes & Troubleshooting
WordPress Updates
Plugin & Theme Maintenance
Security & Website Monitoring
Performance Checks
Backup Monitoring

Get Support

Pro Website Support

High-touch ongoing support for businesses and e-commerce stores that require frequent updates, technical work and ongoing access to our team.

$1,200

/ month

10 Support Tickets / Month

What's Included

10 Support Tickets Per Month
Everything in Priority Support
Zoom Call Support
Website & E-Commerce Updates
Advanced Troubleshooting
Performance Optimization
Vendor & Integration Coordination
Priority Support Queue

Get Pro Support

How our ticket-based support works

Submit support requests through our ticketing system whenever you need an update, fix or technical change. Each ticket should represent one clearly defined support request. Larger changes or projects may require multiple tickets or a separate project estimate depending on the scope of work.

Support plans are for websites and e-commerce websites only. Custom web applications, software platforms, portals and other application-level systems require a separately scoped support and maintenance agreement.

What we bring to the table

A partner for what comes next.

01 / SUPPORT

Website Updates

Keep your website current with reliable updates to pages, functionality, plugins, integrations, and other ongoing improvements.

02 / SUPPORT

Performance Optimization

Improve page speed, Core Web Vitals, responsiveness, and overall site performance for a faster, smoother user experience.

03 / SUPPORT

Security & Monitoring

Proactive monitoring, software updates, backups, and security best practices to help keep your website protected and reliable.

04 / SUPPORT

Bug Fixes & Troubleshooting

Identify and resolve broken functionality, compatibility issues, errors, and unexpected website problems quickly and efficiently.

05 / SUPPORT

Content & Design Changes

Update content, imagery, layouts, landing pages, and design elements as your business, services, and marketing needs evolve.

06 / SUPPORT

Technical Consulting

Get experienced technical guidance on website architecture, platforms, integrations, performance, migrations, and future development decisions.

Built for outcomes

Keep your website moving forward.

Our ticket-based support system gives you a simple, organized way to request updates, report issues, and submit improvements—all backed by an experienced technical team that keeps your website secure, optimized, and moving forward.

01

Ticket-Based Support

Submit website updates, fixes, questions, and development requests through a structured ticketing system that keeps every request organized and trackable.

02

Proactive Maintenance

Regular updates and technical maintenance help keep your website stable, secure, compatible, and performing as expected.

03

Performance Reviews

We review speed, performance, and technical health to identify issues and opportunities to improve the overall website experience.

04

Backup Planning

A reliable backup strategy helps protect your website and provides a recovery path when unexpected problems occur.

05

Vendor Coordination

We work with hosting providers, software vendors, third-party platforms, and other technical partners to help resolve issues without leaving you stuck in the middle.

06

Continuous Improvements

Use your support tickets for more than fixes. Request new sections, design improvements, functionality, integrations, and other enhancements as your business evolves.

A CLEAR PATH FORWARD

Support with a clear next step.

Review your website

We review your website, current setup, and priorities.

Agree on your plan

We confirm the scope, allowances, and support options together.

Submit and track requests

Use your client portal to organize requests and follow progress.

Review and improve

Review completed work and agree on the next priorities.

GOOD QUESTIONS. CLEAR ANSWERS.

Before we
get started.

Explore the details, understand your options, and find the right next step for your business.

Have another question? Talk to us ↗

What is not supported by the tickets?

Support tickets are for minor changes and single-task updates only. They do not cover full website redesigns, full project overhauls, or major functionality upgrades. Each ticket is limited to one request. Additional tasks will require additional tickets.

What qualifies as a support ticket?

One update, one change, or one task. Examples: replacing an image, fixing a broken button, updating copy, resizing graphics.

Can I mix services in a package?

Yes! Use any ticket for design, development, video, or marketing.

Do tickets expire?

Yes. Tickets are valid for 30 days from the purchase date. This ensures we can allocate resources efficiently and maintain fast turnaround times. Unused tickets do not roll over on monthly plans, so we recommend using your tickets within each billing cycle.

How fast is turnaround?

Most tasks are completed within 24–48 hours.

What if I need more revisions?

Each ticket includes 1 revision. Additional edits count as another ticket.

What platforms do you support?

We support popular CMS platforms (WordPress),PHP design tools (Figma, Adobe), and common marketing systems.

Can I use this for emergency fixes?

We do our best to prioritize urgent requests, especially for 10-ticket plans.

Is there a limit on request size?

Yes. Each ticket should take 30–90 minutes to complete.

Can I upgrade my plan later?

Absolutely. You can purchase more tickets or switch to a larger monthly plan anytime.

How do I get started?