Upperside Media

Return Policy

Payments

Payments for services are nonrefundable, and Upperside Media does not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Upperside Media in initiating services. If a project is canceled or postponed, all monies paid are retained by Upperside Media and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Project Termination

In the event Upperside Media fails to communicate with the client on the progress of the project or provide materials for review, the client will have the right to a full refund. The client must provide proof via email that we did not complete our responsibilities on the project. Upperside Media reserves the right to terminate the project if the client does not provide any materials or content needed to complete the project within 30 days. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Upperside Media and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended with notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.