Return Policy

Upperside Media values transparency and professionalism. This policy outlines our strict terms regarding payments, refunds, chargebacks, and project termination to protect both our clients and our business.

1. Payments & Non-Refundable Policy

• All payments made to Upperside Media are non-refundable.

• This includes, but is not limited to, deposits, setup fees, design fees, development fees, subscription fees, hosting fees, and other service-related charges.

• Setup fees are non-refundable as they immediately offset expenses incurred in initiating work.

Once payment is made, the client agrees to this policy in full, regardless of project status, client communication, or changes in business circumstances.

2. Project Cancellation or Postponement

• If a client cancels or postpones a project for any reason:

  • All funds previously paid will be retained by Upperside Media.

  • If the value of work completed exceeds the payments received, the client agrees to pay the outstanding balance in full.

• If Upperside Media is unable to deliver due to a clear, documented failure to perform (e.g., no communication for 30+ days and no delivery of work), the client may request a refund with written evidence. Such cases will be reviewed individually.

3. Client Inactivity

• Upperside Media reserves the right to terminate any project if the client fails to provide required materials, approvals, or content within 30 days of request.

• In such cases, all funds paid are forfeited, and additional charges may apply if work is resumed later.

4. Chargebacks & Payment Disputes

• Initiating a chargeback or PayPal dispute for a valid charge is a violation of this policy and may be considered fraudulent.

• In such cases:

  • The project and all services will be immediately suspended.

  • A $50 chargeback fee will apply to cover administrative and bank processing costs.

  • All outstanding balances, including the disputed amount and chargeback fee, must be paid in full before services resume or deliverables are released.

Clients are strongly encouraged to contact Upperside Media directly to resolve any billing concerns before initiating a dispute.

5. Secure Payments

• All payments are processed securely using industry-standard encryption.

• Financial information is never stored by Upperside Media.

• Clients may pay via PayPal or other secure payment platforms approved by Upperside Media.

By making a payment to Upperside Media, you acknowledge that you have read, understood, and agreed to the terms in this Return & Payment Policy.