Upperside Media

Website Support

A well maintenance website is reliable, secure, and trusted.

FAQ

How we support websites

If a website is not maintained correctly, it will become clogged with bugs, outdated information, and irrelevant data.

Our skilled team provides additional assistance, updates, and checks. We develop a custom monthly support plan based on your business needs.

We’ll consider your site’s performance, ranking, and user experience to make adjustments that resonate with your business goals.

Reduce errors, save money, and become successful.

As the custodian of your business, you have to hustle every hour of the day.

It will help have ongoing warranty website support that consistently prevents your website from crashing and getting hacked. Become focused on your business, to attract more customers, and keep them coming back.

ongoing support
Why Upperside Media

Why upperside Media

The competition is converting every user that doesn’t trust your website.

It can be challenging to maintain your company website alone. For over 12 years, our team has delivered reliable website maintenance support that allows businesses to become successful online. Our goal is to optimize your website performance and improve security compliance.

7 Phases Support Process

Promoting your business alone is overwhelming, but we can help.

design phase

First, we recommend an appropriate hosting that can handle the volume of website visitors and set it all for you.

We will implement a 24/7 monitoring system that is constantly updated and maintained.

All website maintenance plans include a support team that warranties the update of your website to keep it fresh.

A website may crash due to a server error or incorrect code. Our system will inspect and back up the website once a week or more.

Website and server errors happen, and downtime costs you sales and customers. Our team not only monitors your website 24/7 but also knows how to get it back up and run as soon as possible.

Our professional team pays close attention to your website, providing recommendations for site improvement and a quick response to any request.

Our work is to correct any potential flaws; you can be confident that your website is always up and running.

Exceeding client expectations

What it’s like working with Upperside Media

Website Maintenance Plans

Our custom prices ensure that you only pay for features that you need.

Basic website Support 🔍

What is Included:

monthly plan

$150

Pro Business Support ⚙️

What is Included:

monthly plan

$350

Advanced Support 🛡

What is Included:

monthly plan

$500

Frequently Asked Questions

If a digital platform is not maintained correctly, it will become clogged with bugs, outdated information, and irrelevant data.
Every website requires additional assistance, updates, and checks. Choosing a monthly support plan is a critical issue that cannot be overlooked. The absence of a service plan may have a negative impact on your site’s performance and ranking, as well as the user experience.

It is more profitable to pay for an ongoing support plan now rather than spend large sums of money later on website maintenance.
A website maintenance plan includes a team of web developers who monitor all new features and immediately update your platform to keep it fresh and bug-free.

We only cover:

  • Adding images to your site
  • Adding a new form to your site
  • Embedding a video on your site
  • Finding and adding the right plugin
  • Designing new custom page layouts
  • Malware Removal
  • Content changes, words, pictures, etc.
  • Adding a new product
  • Calling your hosting company on your behalf

 
We do not cover:

  • Creating Custom Graphics
  • Creating Custom Videos
  • Website SEO audit
  • Writing custom blog articles
  • Logo Designs
  • Full website design & rebuild
  • Developing your WooCommerce store

You may modify your website yourself by logging into the WordPress dashboard.
We only advise this for technically skilled website owners, as modifying the website structure can cause it to break.
You can upgrade to our Basic Website Support plan for an additional $150 monthly to take advantage of our skilled support team!

You can arrange a call with your project manager or submit a support ticket over the Client Portal anytime.

Our support team is available via support tickets 24/7 with an average response time of 2 hours, and we begin working on it immediately. We provide ongoing support for emergency cases such as website downtime. The size and scope of a request determine its complete resolution.

Yes. On the day your monthly plan ends, you can switch plans, and you’ll be billed the new rate on the next billing cycle.

website maintenace

Avoid a website crash and getting hacked

A maintained website is critical to your company’s online success.

You can relax knowing that your website is in good hands, and Upperside Media is always available to help!

Have any questions about Website Support?