Terms of Service
Welcome to Upperside Media. By using any of our services, including website development, e-commerce, hosting, SEO, digital marketing, and support, you agree to be bound by the following Terms of Service (“Agreement”). Please read them carefully.
1. Definitions
“Upperside Media” refers to Upperside Media, LLC and Upperside Media DC, LLC.
“Client” refers to any user, customer, or account holder using Upperside Media services.
“Services” include, but are not limited to: website design and development, e-commerce functionality, hosting, SEO, digital marketing, CRM setup, automation, maintenance, and domain management.
2. Account Requirements
Clients must be at least 18 years of age.
Clients must provide accurate account details, including full legal name, contact information, and billing data.
Clients are responsible for maintaining the security of their credentials.
Clients are liable for all content and activity associated with their account.
3. Scope of Services
Upperside Media provides:
Custom website and e-commerce development
Domain registration and hosting
Digital marketing (SEO, email campaigns, PPC, social media)
CRM and automation integration
ADA compliance support (as instructed by Client)
Maintenance through Expert Support Plans
Project deliverables, timelines, and revision allowances will be outlined in a signed Scope of Work. Revisions beyond agreed limits are billable at our hourly rate.
4. Third-Party Tools & Integrations
Clients acknowledge that Upperside Media integrates third-party plugins, applications, or APIs (e.g., WooCommerce, Elementor Pro, Google Maps, HubSpot). Upperside Media is not responsible for third-party performance, updates, compatibility, or terms.
5. Payment Terms
Fees are based on agreed Scope of Work and any add-ons.
Recurring hosting and license fees will auto-renew monthly or annually.
Clients must keep a valid payment method on file.
All payments are final; no refunds are provided.
Late payments are subject to 1% monthly interest.
Clients are responsible for all legal fees related to collections.
6. Cancellation & Termination
Clients may cancel at any time by emailing support@uppersidemedia.com.
Upon cancellation:
Access to Services ends immediately
No refunds are issued
All outstanding fees become due
Client must manage domain transfers independently
Upperside Media reserves the right to terminate service due to abuse, nonpayment, or breach of terms.
7. Legal & Compliance
Clients are responsible for their own compliance with GDPR, ADA, and all applicable laws.
Upperside Media offers guidance but does not assume liability for regulatory compliance.
Services are governed by the laws of the State of New Jersey.
8. Intellectual Property
Clients retain ownership of all content submitted.
Public content may be stored or displayed by Upperside Media for delivery.
Upperside Media will not share confidential data without written permission, unless required by law.
9. Mutual Conduct
We expect mutual respect and professionalism in all interactions. Abuse, threats, or harassment will result in immediate termination of services.
10. Support & Maintenance
Email support is available to all active clients.
Maintenance beyond one hour/month requires a support plan or hourly billing.
Support plans are outlined on: https://uppersidemedia.com/expert-support-plans
11. Browser & Device Support
Upperside Media supports modern browsers:
Google Chrome, Mozilla Firefox, Microsoft Edge, Safari
Mobile: iOS Safari, Android Chrome Internet Explorer is not supported.
12. Modifications
We may revise these terms with 30 days’ notice. Continued use of Services after changes implies acceptance.
13. Liability Limitations
Services are provided “as-is.”
Upperside Media is not liable for losses from service disruptions or third-party tools.
Total liability is limited to fees paid in the last 6 months.
14. Contact Us
Email: support@uppersidemedia.com Website: https://uppersidemedia.com
Thank you for choosing Upperside Media. We look forward to building something great together.