Website Support
A well maintenance website is reliable, secure, and trusted.
How we support websites
If a website is not maintained correctly, it will become clogged with bugs, outdated information, and irrelevant data.
Our skilled team provides additional assistance, updates, and checks. We develop a custom monthly support plan based on your business needs.
We’ll consider your site’s performance, ranking, and user experience to make adjustments that resonate with your business goals.
Reduce errors, save money, and become successful.
As the custodian of your business, you have to hustle every hour of the day.
It will help have ongoing warranty website support that consistently prevents your website from crashing and getting hacked. Become focused on your business, to attract more customers, and keep them coming back.
Why upperside Media
The competition is converting every user that doesn’t trust your website.
It can be challenging to maintain your company website alone. For over 12 years, our team has delivered reliable website maintenance support that allows businesses to become successful online. Our goal is to optimize your website performance and improve security compliance.
7 Phases Support Process
Promoting your business alone is overwhelming, but we can help.
First, we recommend an appropriate hosting that can handle the volume of website visitors and set it all for you.
We will implement a 24/7 monitoring system that is constantly updated and maintained.
All website maintenance plans include a support team that warranties the update of your website to keep it fresh.
A website may crash due to a server error or incorrect code. Our system will inspect and back up the website once a week or more.
Website and server errors happen, and downtime costs you sales and customers. Our team not only monitors your website 24/7 but also knows how to get it back up and run as soon as possible.
Our professional team pays close attention to your website, providing recommendations for site improvement and a quick response to any request.
Our work is to correct any potential flaws; you can be confident that your website is always up and running.
Exceeding client expectations
What it’s like working with Upperside Media
Website Maintenance Plans
Pro Business Support ⚙️
What is Included:
- 3 Update Support Ticket
- Account Portal Dashboard
- Website Security (Daily Scans, Malware Protection)
- Customer Experience
- Cybersecurity
- Hack Fix Guarantee
- Premium Plugins Updates
- SSL Certificate
- Speed Optimization
- Website Backups
- Free Migration
$350
Advanced Support 🛡
What is Included:
- 5 Update Support Ticket
- Dedicated Project Manager
- Account Portal Dashboard
- Website Security (Daily Scans, Malware Protection)
- Hack Fix Guarantee
- Search Engine Rankings
- Customer Experience
- Cybersecurity
- Premium Plugins Updates
- SSL Certificate
- Speed Optimization
- Website Backups
- Free Migration
monthly plan
$500
Premium website Support 🔍
What is Included:
- 10 Update Support Ticket
- Online Marketing Efforts
- Account Portal Dashboard
- Website Security (Daily Scans, Malware Protection)
- Hack Fix Guarantee
- Search Engine Rankings
- Customer Experience
- Cybersecurity
- Conversion Levels
- SSL Certificate Support
- Speed Optimization
- Website Backups
- Free Migration
monthly plan
$1250
On The Blog
Frequently Asked Questions
The terms “update” and “edit” are used synonymously to make changes to the text, data, images, and video. “Update” is also used to change the software’s source code. Install or upgrade plugins, website features, and functionality.
If a digital platform is not maintained correctly, it will become clogged with bugs, outdated information, and irrelevant data.
Every website requires additional assistance, updates, and checks. Choosing a monthly support plan is a critical issue that cannot be overlooked. The absence of a service plan may have a negative impact on your site’s performance and ranking, as well as the user experience.
It is more profitable to pay for an ongoing support plan now rather than spend large sums of money later on website maintenance.
A website maintenance plan includes a team of web developers who monitor all new features and immediately update your platform to keep it fresh and bug-free.
We only cover:
- Adding images to your site
- Adding a new form to your site
- Embedding a video on your site
- Finding and adding the right plugin
- Designing new custom page layouts
- Malware Removal
- Content changes, words, pictures, etc.
- Adding a new product
- Calling your hosting company on your behalf
We do not cover:
- Creating Custom Graphics
- Creating Custom Videos
- Website SEO audit
- Writing custom blog articles
- Logo Designs
- Full website design & rebuild
- Developing your WooCommerce store
You may modify your website yourself by logging into the WordPress dashboard.
We only advise this for technically skilled website owners, as modifying the website structure can cause it to break.
You can upgrade to our Pro Business Support plan for an additional $350 monthly to take advantage of our skilled support team!
You can arrange a call with your project manager or submit a support ticket over the Client Portal anytime.
Our support team is available via support tickets 24/7 with an average response time of 2 hours, and we begin working on it immediately. We provide ongoing support for emergency cases such as website downtime. The size and scope of a request determine its complete resolution.
Yes. On the day your monthly plan ends, you can switch plans, and you’ll be billed the new rate on the next billing cycle.
You lose all of your update support tickets if your plan is cancelled. Without an active plan, we are unable to continue our help. You would have to resubscribe.
Avoid a website crash and getting hacked
A maintained website is critical to your company’s online success.
You can relax knowing that your website is in good hands, and Upperside Media is always available to help!
Have any questions about Website Support?
Let's Talk
Call Us Today
646.494.2206
Email Us
sales@uppersidemedia.com
With so many digital marketing options and opportunities available, it’s impossible to predict how many conversions can result from a single small conversation. Get in touch today
Our Location
Visit Us by Appointment:
100 Walnut Ave. Suite 210
Clark, NJ 07066
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